TrueWheels (“we”, “our”, “us”) operates the TrueWheels mobile application and website (https://truewheelsapp.com). This Privacy Policy explains how we collect, use, disclose, and protect user information when you use our services.

By using the TrueWheels app or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1.1 Personal Information

We may collect the following personal data:

• Name

• Mobile number

• Email address

• Profile information

• Payment-related information (processed securely via third-party payment gateways)

1.2 Location Information

We collect location data to enable core ride-hailing features:

• Precise location (GPS) for pickup and drop-off

• Real-time location during an active ride

📍 Background location is used only during an active trip to allow live ride tracking, navigation, safety monitoring, and trip completion.

1.3 Usage & Device Information

• Device type, OS version

• App usage logs

• Crash reports and performance data

2. How We Use Your Information

We use the collected data to:

• Book and manage rides

• Match riders with nearby drivers

• Provide real-time navigation and live tracking

• Calculate fares and estimated arrival times

• Improve app performance and user experience

• Ensure safety and prevent fraud

• Comply with legal requirements

3. Location Data Usage Disclosure (Google Play Requirement)

TrueWheels collects location data:

• While the app is in use to show nearby drivers and routes

• In the background during an active ride to enable live tracking, trip safety, and accurate navigation

📌 Location tracking stops automatically once the ride is completed.

We do not collect location data for advertising or unrelated purposes.

4. Data Sharing & Disclosure

We may share data only with:

• Drivers and riders (for trip fulfillment)

• Payment service providers (for transactions)

• Analytics and crash-reporting tools

• Law enforcement if required by law

🚫 We do not sell or rent personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect user data against unauthorized access, alteration, or disclosure.

However, no method of transmission over the internet is 100% secure.

6. User Rights & Choices

Users have the right to:

• Access or update their personal data

• Withdraw location permissions from device settings

• Request deletion of their account and personal data

📧 Requests can be sent to: support@truewheelsapp.com

7. Data Retention

We retain personal data only as long as necessary:

• To provide services

• To comply with legal obligations

• To resolve disputes

After this period, data is securely deleted.

8. Children’s Privacy

TrueWheels is not intended for children under 13.
We do not knowingly collect personal information from children.

9. Third-Party Services

Our app may contain links to third-party services.
We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 Email: support@truewheelsapp.com
🌐 Website: https://truewheelsapp.com